February 3, 2020

Designed Cancellation Flow

Miguel Piedrafita @m1guelpf

Jason Fried famously said he only listens for feedback from customers who just bought or people who just cancelled. If someone decides your service isn't worth it anymore, you probably can learn something from them.

That's why I've designed a simple and optional form that shows right after you delete your Sitesauce account and asks the user a simple question. Here's a video of the new flow in action.

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