Strand Support

Since the start of the year I've been building Strand Support.

It started because I kept running into the same issue. If your business uses Discord, your options are usually either a basic ticket bot or a traditional help desk that feels completely separate from where your team actually works.

I wanted something in the middle. The idea is pretty simple. Customers get a proper branded support portal, while the support team can reply from the web or straight from Discord. Everything stays in sync, so nobody has to copy messages between different platforms.

It's taken a lot longer than I expected, but it's been really fun seeing it come together. There's still plenty I want to add, but it's finally at the point where I'm happy to start showing people.

If you run an online community or sell digital products, I'd genuinely love to know how you currently handle support. I'm always looking for ideas and feedback while building this.