SuperSupport.ai

After I quit my job in September 2023, I decided to change pricing to see if I could get any customers by being the cheapest. Not a great strategy probably, but figured it would be better than doing nothing.

I changed pricing from $25 / user / month to $5 / user / month and introduced a 7 day free trial and immediately got two trial users.

1 converted to a paid user after the 7 day trial for my first ever MRR.

It's not much, but still feels good!

I also got a lot of valuable feedback from this first customer, launched a new feature (handling translations) and fixed some bugs in that first week.

I had kind of given up to be honest, it took so much longer to hear back from the Zendesk marketplace. But on June 15, SuperSupport.ai was live in the Zendesk Marketplace!

I priced it at $25 / user / month, which was about half price of Zendesk's AI features, and waited...

https://www.zendesk.com/marketplace/apps/support/934785/supersupportai/

I was on a call with my Zendesk account manager in May when they told me that Zendesk was releasing their own native AI features.

It took the wind out of my sales for sure, and I was definitely feeling discouraged that I didn't move fast enough.

But, since I already had most of the work done, I went head and submitted the app to the Zendesk marketplace to see what would happen.

I launched my MVP on Twitter with video demos back in April.

No branding, no website, just video demos of the product in action and a stripe link to purchase.

No one purchased, but lots of folks reached out to me saying they thought what I was working on was really cool.

The messaging I went with was

I’m excited to share something I’ve been working on: AI tools for Zendesk!

Save your support team hours a week with an AI assistant that can:

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