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Support IQ

AI Support Automation that answers, learns and take actions.

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May 15, 2026 Self-service knowledge base for support teams — answer once, help forever

What I’m building:

Support IQ is an AI-powered knowledge base and self-service tool that helps support teams stop answering the same questions repeatedly.

Customers ask questions on your website — Support IQ checks your approved knowledge base and answers instantly. If it can’t answer confidently, it escalates to your human team. Every unanswered question goes into a Learning Queue so your knowledge base improves automatically over time.

The problem I’m solving:

Support teams spend 60–70% of their time on repetitive queries. The answers exist — they’re just scattered across PDFs, help docs and agents’ heads. Support IQ centralizes that knowledge and puts it to work 24/7.

Where I am:

Working demo ready. Zero paying customers. Actively looking for my first 5 beta users — completely free in exchange for honest feedback.

Looking for:

• Anyone who runs or manages a support team

• Feedback on the product and pricing

• Introductions to potential early users

Shivam Agarwal

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About

To reduce repeated questions, ticket creation, follow-ups, and escalations. It exists to help support teams respond faster, reduce manual work, improve knowledge gaps, and focus human effort where it matters most.

People

Shivam AgarwalFounder