Usersavy

Bug Reporting Software for Users

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March 3, 2020 Launch on Indiehacker

We created our product website and pricing to share about Usersavy. On this platform, we hope to attract people suffering from the same problem to talk to us. We want to talk to as many people as possible even before our first MVP launch to make sure our product is truly helpful for the public.

Our product targets to enable Customer Success to help users to troubleshoot quicker, more seamlessly and systematically to keep users' trust even incident happens.

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February 2, 2020 Birth of idea

Starting in mid-Dec 2019, my friend and me start considering building own business. We brainstormed 10+ ideas, screened out till 3 left, talked to potential users for each idea, finally selected 1 to go with. During interviews, we want to make sure problem we solve is painful and common enough.

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About

Worked as Customer Success, I used Zendesk, emails, Whatsapp etc to handle account's troubleshooting request. The process from user reporting to solving is long, stressful, repetitive and manual.