webroast.tech

Humanly made reviews of your SaaS.

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July 4, 2022 Why start a service business before building any product?

Like most developers and creators, I too get a lot of business ideas. Most of them are around SaaS or B2B applications. Yet, there’s still that fear and inexperience to differentiate between a good and a bad one. What better way to find what works than to document successful SaaSes and review them in detail. And why not do this for a few bucks? That’s how webroast.tech was born last week. It’s my first service business where I roast (review) SaaS applications. 4 main topics are reviewed: Content, UI/UX, Performance, and SEO. This way, the founders get to see issues that they didn’t know existed in their product. At the same time, I build knowledge about what works and what doesn’t in a bootstrapped product.

How a service business will help a beginner bootstrapper?

1. Build relationships with other founders

Through my business, I already made a few roasts for free. Yes, that’s the worst business model, but I am not interested in building a large revenue in the beginning. I want to bring value to other founders with what I know. And you know what? Until now, their roasts were appreciated. Most bootstrappers provided amazing feedback. Even though they didn’t ask for a roast (I invested 10hrs in each one) they donated after receiving it. And, of course, everything was transparent and unforced, so it made us friends by the end of it.

2. Find common mistakes and avoid them

If you invest time in reviewing many products, you'll find many commonalities btw them. Good and bad ones. Things like: a simple pricing page always converts more, good technical SEO wins a new lead funnel, bad UX is unforgiven, etc.

3. Create honest and humane selling strategies

Beginning at anything is hard. However, beginning an online service business, at the same time as having a 9-5, a young family, and no audience it’s a bit harder. Don’t get me wrong, I’m not complaining - I’m just stating facts. Because of all these, I had to think different. No ads, no email marketing, no social media “pushing” - plain and simple honest selling:

  • Search for a founder/product that already has some revenue (if it’s builtinpublic even better)
  • Create a sample roast for free (invest ~1h in it)
  • Send it to the founder and ask for an honest feedback
  • If the founder is interested, get paid for a full roast
  • Offer a full refund strategy (not a “no questions asked” one but close)

4. Setting up a business

Creating this service was also a chance to learn the basics. Setting up a legal business, working with an accountant, setting up Stripe, filling refunds, and doing customer support.

5. Learning to deal with denial (churn)

Nothing is just sugar in honey. Some founders don’t even respond to my “selling” email, and others are not interested or don’t see the value in it. Of course, some products don’t even need my services as they are very well built. All these experiences are still learning ones. You learn to get rejected, which is such an important feature of a founder. Name it refund, name it rejection or churn, we all need to experience and learn from it.

TLDR: creating a service business it’s a great launch pad, at least for me. Depending on the services offered, it can take less time than actually creating a product, it should have fewer expenses and still provide great value to its clients. It all depends on how you want to set it up. After the first 4 months, I’ll draw a line to see where I stand and what I learned. Will keep you posted. All the best in all your endeavours!

9 Comments

  1. 1

    Thanks for the post. I have been interviewing a lot of indie makers and the more I do the more convinced I am that makers should start by merging themselves with a specific target audience.

    After doing so it is much easier to identify problems to solve. Starting as a freelancer is a great way to meet people and identify problems

    1. 1

      Thank you, Tiago! That is exactly right!

  2. 1

    Hey Mihai! Great post and a great idea ;) Actually a very similar idea came up to my mind a few years back when I needed someone to review my website's copy, speed, and help me fix any front-end bugs. So my only solution was to hire 3-4 experts separately to do the job, as I did not consider myself informed enough to do it myself. Your business sort of combines it all under 1 hood, which is amazing, my only question is - since you are doing everything on your own, I guess you are an expert in each of these fields? If not an expert, then how did you decide what level of knowledge/expertise was sufficient enough for you to start reviewing and for clients to trust it? Curious about your background too! Thanks a lot in advance ;)

    1. 1

      Thank you for your comment! Great questions!

      To be as transparent as possible: I don't consider myself an expert in any of those fields. I have a substantial background in software engineering but I've always had an interest in findings issues. I remember when I was a kid who just starting using FB or YT, I would send emails and screenshots to the support teams of those companies with bugs that I saw. Of course, nobody replied or thanked me, but I still got some satisfaction out of it.

      As for the expertise level, I still don't know if my knowledge is enough or not. Because of that, I set up my business so that clients don't actually have to trust me that much:

      I know, all of this sounds like a bad business plan, with a lot of free work and possibly without any financial gain. Personally I am really happy with it, being at the beginning. I get to see new products I didn't know existed, talk with new people,
      create relations and learn how to build a business. If it's successful or not we'll get to see that in the future.

      1. 1

        Appreciate your reply! Based on your report it does look like you know your stuff! Gonna send you an invitation on Linkedin if you don't mind connecting ;)

  3. 1

    Would you be able to share some demo reports with me if that’s no too much to ask ?

    Thanks for the value shared

      1. 1

        Had a quick look. Shouldn’t this be job of QA guy ?

        1. 2

          Sure. It might be. However most QAs, manual or automated, have a list of features/criterias they just check. Not many of them have the hole picture in mind: looking over copyright, marketing strategies, general performance issues, etc. Additionally, I don't know many QAs checking technical SEO aspects.

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Many SaaS products have issues related to Content (copyright), UI/UX, SEO or Performance. I am helping them to find issues faster so that their revenue increases. Also churns due to bad experience will become impossible.