Solid WP
24/7 UNLIMITED WORDPRESS SUPPORT WITH PERSONAL APPROACH
So, the time has come to extend our services and provide more solutions for our clients.
Now, withing the monthly WordPress support, our clients will be provided with:
- Seo & image optimization
- Proactive bug solving
- Page speed optimization
- Google Analytics integration & goals setup
- Plugins recommendation
Why?
A couple of reasons:
- Proactivity in that niche is essential. We are the experts and we shouldn't wait for our client to find out about the bug or improvement.
- New services are definitely raising the quality of the website and coordination of business.
- Ability to provide services for bigger companies.
Alright!
Happy to announce that our monthly e-commerce plan has been sold for the first time!
We're super excited to expand this way.
Still slowly but 3 clients on board is a promising number :)
What's the plan for the end of this year?
🔹 add more value to monthly plans
🔹 raise monthly fee
🔹 create detailed explainer for clients "what tasks can be done < 30 min"
🔹 upsell opportunities - additional but important tasks for our clients
Our 2nd client (monthly 100$) gave us 76 tasks under 30 minutes in the first month.
That was way over what we have expected and it happened to be quite an investment for us.
We kept our promises and made it all within the monthly fee
What have we learned:
- double the resources for the first month
- consider raising the monthly fee
- being more proactive with bigger tasks (way to earn additional income)
You can check the website here - https://hairmitage.pl/
Journey to partner with client was like this:
- Developed website out of plans.
- Made sure the website is fully operational & easy to maintain.
- Convert the client to one of our plans.
Also, the client has its premiere in about week time and does not want to be responsible for the website on its own.
That sounds like a prosperous business model :)
Any thoughts on how to find MVPs sites and those who are about to have their premiere?
Guess what! We didn't have a single additional task request this month.
And that gave us some space for proactivity!
We went through our client's homepage and suggested 2 crucial improvements :) That was an excellent decision!
The bond is stronger!
The website is better!
Everybody is happier!
How are you proactive in your services?
I'll keep it short.
We still have one client but we're so happy about it!
After sending a monthly report we received this message:
"We appreciate your work! It's really refreshing to know we have a partner like you who we can count on for our WP website!"
This is an extreme motivator for us and proof that we definitely should keep on improving and keep on doing what we do best!
Peace
Sooo, having our first client is a big responsibility! Chance to be greater with every day!
We wrote down 8 crucial areas that we're about to improve and decided to work on each of them in order.
- HIGH QUALITY OF SERVICES
- FULFILLMENT OF CUSTOMER NEEDS
- GREAT RELATION WITH THE CLIENT
- EFFECTIVE COMMUNICATION
- EXCELLENT ORGANISATION OF WORK
- KEEPING THE DEADLINES
- TEAM SATISFACTION
- TIME OPTIMALISATION
All of them are connected.
All of them are important.
But improving one by one separately will bring the best results. That way we're not missing anything and we can focus on specific issues.
We decided to split them because we've experienced how important it is to focus on one thing plus days have 24h. We're not burning out.
I'll update shortly of the first improvement - HIGH QUALITY OF SERVICES!
We're about to be different & unique!
Haaayeee!
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2
Hey, great job!
Just wondering how you can manage the 24/7 work because it seems time consuming. -
1
@Kasoa that'true although they are ways to make it :)
- The team consists of 5 developers who can work alternately. So for one person, it's never too much and there is no burnout.
- They are weeks with more tasks and there are those with less. It's this kind of the game here :)
- Last but not least, we've just started. Having years of experience but agency is fresh with the first client. It's not so hard now.
Let's see what happens when we reach the goal - 150 of them!
Bang! So here it is! This is thrilling as that's our first fully functioning agency.
We now support a marketing agency from the USA on a regular basis.
Happy moment :) Motivating! I feel like the first client should be celebrated and well remembered
We have some improvements on the list already. Over this month we'll be working on:
- onboarding (clarity)
- relations (stronger bond)
- team communication (efficiency, improvement)
- automation (time optimizing)
Will share some news soon!
We made it! We published the website without any fanfare.
Been creating it for only 2 weeks.
1st - copy, design, ux&ui
2nd - coding, testing
Our services are now available for aloof you :) Small businesses, bigger organizations, and e-commerces.
Ready to rock!
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