6 ways you can use chatbot to boost engagement & sales on Commerce sites
With a thorough understanding of what chatbots are and the things they bring to the table, the team helps you utilize this technology to its full potential.
Here are some ideas you can incorporate to have your chatbot drive home the sales results you expect.
1. Deliver Welcome Messages to First-Time Visitors
When a customer visits a shop for the first time, they may be uncomfortable due to the unfamiliarity of the place.
Let’s spend a minute thinking about a friendly sales representative greeting a customer with a smile. This gesture immediately puts the customer at ease.
2. Tag Customers
AI-powered chatbots can be made to take a note of a customer’s behavior on your brand’s website and identify a product page they frequently visit.
3. Recover Abandoned Carts for Old Customers
It often happens that a customer adds items to their virtual cart, but some other thing may cause them to forget making the purchase.
A chatbot is an effective tool to make them aware of the abandoned items in their cart and remind them to buy them.
4. Engage Customers Who Are About to Leave
Having a chatbot on your website will help you engage with such customers and prolong the time.
The more time the consumers spend on your website, the higher the odds of their minds changing and them making a purchase.
5. Captuure leads with chatbot
You can program your chatbot to ask such questions in a non-invasive tone so that people are not annoyed by the questions.
6. Help Users Track the Status of Their Orders
As a brand, you can incorporate your dispatch and delivery data in your chatbot so that customers can get updated information about their purchase status by interacting with the chatbot.
If you use a Shopify account, the same can be incorporated in the Microsoft chatbot to increase the accuracy of results.
That's all.
Sure! the possibilities are endless to boost sales with chatbots. With these mentioned tips, you may get an overview of how to incorporate chatbot in your eCommerce store.
Hi Rajamanickam. Fully agree chatbots for eCommerce have multiple benefits.
The challenge is how to get these benefits without having to invest too much time or money on them.
That's why we created Xatkit. Try it for free!
Wow, that's a great post!
I would use chatbot in my e-commerce store, but I would use a personalization engine to choose who will see it. Twik is a tool that have this ability, I created my chatbot from their generator, and I give their AI decision making engine the power to choose to which user it would actually help, and which not. Some people just feel annoyed by that, so it's important to remember not everyone should actually see it.