Building AI That Respects Your Time: Happi's Journey to Smart Support
After a week of development, I've completed the first phase of AI features for Happi - designed specifically for small SaaS teams who value their time:
Knowledge Base Vector DB: Upload docs and PDFs that the AI searches when drafting replies. Your existing documentation finally works for you!
AI Reply Writer: Suggests responses based on your docs and past conversations, cutting drafting time by ~40%. It's like having a support co-pilot who knows your product.
Smart Spam Agent: Goes beyond basic filters to identify cold emails and sales pitches that waste your time. Only get notifications about actual support enquiries – this is a game changer!
Previous Messages Vector Store: The system learns from your past support interactions to deliver consistent answers.
All of this is built to solve the #1 founder problem: spending too much time on support instead of building your product.
What AI support features would you want to see next? We're prioritising our roadmap now.
