Happi
AI-Powered Customer Success for small teams
After a week of development, I've completed the first phase of AI features for Happi - designed specifically for small SaaS teams who value their time:
Knowledge Base Vector DB: Upload docs and PDFs that the AI searches when drafting replies. Your existing documentation finally works for you!
AI Reply Writer: Suggests responses based on your docs and past conversations, cutting drafting time by ~40%. It's like having a support co-pilot who knows your product.
Smart Spam Agent: Goes beyond basic filters to identify cold emails and sales pitches that waste your time. Only get notifications about actual support enquiries – this is a game changer!
Previous Messages Vector Store: The system learns from your past support interactions to deliver consistent answers.
All of this is built to solve the #1 founder problem: spending too much time on support instead of building your product.
What AI support features would you want to see next? We're prioritising our roadmap now.
Happi has had a handful of early stage users who have provided incredible feedback and made sure the product was stable and had all the basic features required.
Now, I finally feel like the MVP is ready and should solve enough problems that the product is useful for anyone who engages with customers via email or their website.
It’s time to put on the marketing hat and get the word out.
– Pete
Comment