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First subscription customer! ($900/mo, productized service) 🥳

Yesterday I sold my first subscription ($900/mo) for productized coaching/strategy. 🙌🏿

What is it?

Bonus Brain is 1 on 1, asynchronous life and business strategy. I help folks navigate the daily life of entrepreneurship - "how do I handle ______?"

Target audience is entrepreneurs with relationship-based businesses (folks I've served with this asynchronous model: small UX/UI agency owner, life coach, micro graphic design agency, private chef/caterer, high dollar digital course sales person).

Biz details thus far

  • My version of the concept of asynchronous coaching came late February 2023. You can read about Bonus Brain's origin story on this post I shared on IndieHackers.

  • And two weeks ago I officially went from the beta brand to this service's real home BonusBrain.io.

but today I'm celebrating after selling a bunch of one-off months of this model, I have my very first subscriber with my productized service!!

Recurring revenue, baby!

My typical one on one coaching is engagement-based and $5k-$30k depending on length of engagement and other factors. It ends up being a lot of "eat what you kill" and that feels really hard sometimes. So this feels pretty rad to have on-going income like this.

A few thoughts about this customer's use

The subscriber was someone who'd bought 1 off packages the last few months when I was still trialing the idea.

She really used the tool as intended; ie, reach out whenever she has a challenge to solve (vs in a typical coaching relationship you wait until your weekly 1 on 1 to talk to your coach).

Her inquiries are a combo of:
60% tactical ("How do I have this conversation? What's a good strategy for getting into this room? Here's the outline for a talk I've giving - thoughts?),
25% coaching (reflection, visioning, exploring challenging/not helpful thoughts, navigating discomfort with hard emotions),
and 15% consulting (me to her: "Do this, not that.")

Which is an excellent mix!
It's been less successful with high levels of coaching in this model - coaching requires a copious about of contingent communication and that's really tough to do well via voice messages over several hours.

How I got this subscriber

On Wednesday, I sent an email to all of the early users of the service (then called 30 Days of Audio-Based Coaching) inviting them to legacy pricing to the subscription ($900/mo vs the new price $1000/mo).

I've sold about $11k of single months of access but this is the very first subscriber/recurring revenue!

Challenges

Marketing

One of my on-going challenges is really nailing the marketing for this offer (vs the audience for my larger/longer engagement coaching clients). They're definitely not the same people and they don't use access to me in the same way.

I believe I've tapped out the folks I had use the beta (one subscription customer from the 6 beta customers feels solid).

And I'm hesitant to hop quickly into typical social media marketing (even thought that would probably be effective for this offer).

This week (like today) I need to decide on a game-plan and really focus on it this summer so I have data to review by the end of August.

Scope

Coaching, consulting, strategy can be a slippery thing (hard to name, hard to quantify results and hard to keep 'in scope') so I'm writing out a spec doc to help me stay within my bounds of what I can effectively offer support on and what I can't.

Near term goals

My goal is get 15, $1k subscribers by August 30, 2023. I financially support myself with coaching and am ready to move away from the traditional model. It's full steam ahead for Bonus Brain!

on June 3, 2023
  1. 1

    Congrats! Huge getting the first one in the door. Here's to many more!

  2. 1

    Gongrats! Your near term goal sounds fantastic and realistic!

    I‘m still struggling with my first subscriber, but my productized service is only two weeks old 😁

  3. 1

    Wow Congrats!

  4. 1

    Congrats! I run a productized service for Twitter marketing and it's an awesome feeling to get your first recurring customer!

  5. 1

    Congrats! Getting the first paying subscriber is a major milestone. Before you know it you'll have 5.

  6. 1

    Congrats to you getting your recurring subscriber.

    I know that you are super excited and I wish you well throughout your Productized Service journey.

  7. 1

    Congrats Hailey! Truly inspiring! I'm after my first as well... from zero to one is the hardest part...

    1. 1

      Thanks, Carlos, good luck to you! Yes, it felt much harder to sell this first subscriber than the very first beta person. Sometimes I'm thinking, "Ugh, I've been talking about this non-stop, if they wanted it they'd come by now." But I realize it's primarily me talking to me non-stop about it lol So lots (and perhaps different) selling/sharing to do with it.

  8. 1

    Congratulations Hailey! Keep going!

  9. 1

    Awesome! Congratulations! I read your story and learned new things. Thank you!

    I just launched my own project and I'm working on getting my first subscriber.

    Good job, Hailey!

    1. 2

      Thanks! What's your project? What strategies are you using to get that first subscriber/how is it going for you?

      1. 1

        It's a digital design service, https://designbear.net.

        Now, I'm targeting & testing particular niche NFTs. Since I've done a few projects in this niche.

        Also being active in the community such as Indiehackers and Producthunt.

  10. 0

    This is an amazing story. I wish you well honestly👌

    1. 2

      Thank you! I appreciate the kind words. :)

  11. 0

    Congrats! This is such an exciting news!

    1. 1

      Thanks! I'm pretty stoked. :)

  12. 0

    Congratulations Hailey 🎉🥳
    Up and forward from here!

    I'm also on the productized services journey Strokes Studio. How did you got those "early users"?

    1. 1

      Thank you, Vansh! Early users came from folks rolling off of larger coaching engagements (they weren't fully ready to be done but were't ready to drop another $5-$10k working together).

      I rolled out the orginal MVO to my "hot" leads (current or recently off-boarded clients) and sold 2. Then shared with my "warm" leads (via my podcast, email list, etc) and sold another 3, so first 5 in about 21 days. Then sold about 6k more/6 more "units" (half of that in reups) in the 30 days after that.

      So I utilized the small audience/customer base that I already had and sent a lot of direct email invitations.