Having woken up this morning to some untoward reviews that are particularly accusatory. My question is how do you deal with direct negativity towards something you have poured your heart and soul into?
The context is 6 months ago we moved from a paid upfront to a freemium model and had some pushback. It was however minimal with most understanding why we did what we did to keep the service going. We brought users with us giving those who had paid a Founders Status meaning they wouldn't have to pay the subscription. 6 months later I wake up, it's sunny life is good, I go and check reviews to respond to any new ones, as usual. But this one hit harder - immediately deflated. Accused of stealing, money grabbing and likened buying an app to buying music, buy once, don't expect the musician to rewrite the track (updates, bug fixes?!?! don't even get me started).
We have a great community of users and lots of positive feedback, even the negative feedback is mostly polite and constructive. Every now and then one pops up and kicks you in the teeth. Though starting as a quick question, this longer form note is definitely cathartic.
#reviews #criticism #wellbeing