How do you gather feedback?
We are trying out an idea and still aren't sure if we are moving in the right direction. We aren't sure about the right way to get feedback on the product itself.
We have posted here and there (HN, PH, reddit, here), but barely got any feedback, positive or negative. Should we just keep posting?
We also have a Discourse forum, but it's not been active lately.
I was thinking of adding a feedback form on the website, but we aren't getting too much traffic either and don't think it'll be of much use.
We do have a mailing list with some people, and can send surveys, but I don't want to scare them off.
Or maybe we are overthinking it: should we just go full blast with the idea and see if it floats in the end?
Thanks for reading :)
Think about what's the objective of getting feedback.
Put yourself into the shoes of an interviewee, how many forms (s) would you complete a year/ month?
Sometimes you don't really need a long-form of questionnaires in order to carry out a result, it could be 1-3 warm questions or messages.
I've applied the same mindset before I update the website of my side hustle, now you're seeing the version after feedback from selected users via email (1-3 questions usually), and conversion increased afterwards.
It's also very important to select the right channel and people to talk to. You don't really need huge sample size. @ddimitrov
Thanks for the advice. I was thinking along the same lines, but until now we've only been exposed to a more general community. We're narrowing it down now.
I agree (many) questions are tedious. I am even hesitant to send out surveys and will probably stick with direct messages.
However, I don't see this process as quick (not that I'm complaining). I'm thinking it will take week(s) to gather enough feedback. Or am I missing something?
For my product I cold/warm emailed people while building it.
Ideally I would get them on a video call.
Later on we added https://www.indiehackers.com/post/how-to-get-more-feedback-for-your-app-5468e2f8b7 inside the product.
Have you been able to find someone who loves the idea of it?
Thanks for the reply.
We'll probably add something like that survey.
I can't say that we have a die-hard fan. Although there has been positive feedback from people who think they do need our product.
Do you suggest reaching out to people like that?
I would find anyone who is talking about "end to end tests" and see what problems they're having.