I hope you all are good and sound.
So, I have noticed that a lot of users of my product, Designtack, don’t come back again to use the product once they try it. There is only a small percentage of users who actually create content often using Designtack.
Thus, I have decided to ask them about it but I am not sure what would be the right approach to do it. Should I just send a broadcast to all of them, maybe with some sort of an offer? How do you actually perform user interviews?
I would love to hear your thoughts and your experiences about it.