9
6 Comments

How do you stay on top of customer feedback/questions/support issues?

As a founder, how do you stay on top of customer feedback/questions/support issues?

I find getting emails to be overwhelming and hard to keep track of who is who. What products do you use to stay on top of this?

  1. 2

    I'm also curious if anyone has experience using the live chat widgets on their sites for support/sales questions.

    For previous projects, I've just used email. That might not scale the best for some applications though.

  2. 2

    It roughly falls under the category of help desk software. I have a list of vendors in this space on my website here.

    They do things like provide ticketing, so that when someone emails you it opens a ticket, and all further emails are cataloged under that ticket. It can also have a knowledgebase function, so customers can find answers on their own, and little chatbots on the website for you to provide immediate help. Then you start getting into things like automatic routing where the next available help desk person gets the call or email, but I'm guessing you don't need that extra functionality.

    1. 1

      oh cool, do you have a personal favorite?

      1. 1

        I've used Zendesk for years and love it! Can program macros for quick responses and create a knowledge base through their platform so your customers can solve the easy problems themselves.

      2. 1

        I don't use them on my website, but I'm a big fan of using free tiers, so I suggest trying out a few of them and see how you like it. FreshDesk, Zoho, and LiveAgent all have free tiers that might do what you need.

  3. 1

    Hey! I was in the same situation and was getting lots of emails and messages in my previous startup. I ended up quitting to create typedesk which is a SaaS app to create, share and use text templates and canned responses on all the platforms you use (Gmail, Slack, ZenDesk etc), super quickly (one keyboard shortcut system-wide).

    Happy to go into details here if you want to learn more :)

  4. 2

    This comment was deleted a year ago.

Trending on Indie Hackers
How I grew a side project to 100k Unique Visitors in 7 days with 0 audience 49 comments Competing with Product Hunt: a month later 33 comments Why do you hate marketing? 29 comments My Top 20 Free Tools That I Use Everyday as an Indie Hacker 16 comments $15k revenues in <4 months as a solopreneur 14 comments Use Your Product 13 comments