I'm curious. How do you do collect feedback from your users?
Analytics reveals a lot of the pain points (we use our own tool tractific.com on itself, which is kinda weird :D). Though at a small volume of data you should also put a live chat widget and wait for customer support messages to reveal painpoints. Before corona, I would go to a coworking space and just ask people to test the application. During this I would sit silently and tell them to narrate their experience. This is incredibly helpful, but I didn't try it over the internet yet. I didn't have success emailing and asking users for feedback, they seem to ignore these.
Interesting insight. Did you know about different kind of tests you can do? Like the 5 second test and etc.
I am making something that would help you collect feedback over all your different products and manage them at one place!