Our company has a chatbot. It is not really utilized to the potential I think I can. But I have no idea.
Coworkers complain that the 'customers' would rather talk to a real person on the phone than a chatbot. Keep in mind, most of our customers are older small biz owners who probably don't know how to change their wifi name or pw.
As someone on the phone alot, I get asked very nuanced questions (which takes up alot of time and follow up emails). Would a chatbot be able to solve this problem?
We have a live person responding to anything that comes through the chatbot.
Are we not utilizing THE chatbot???
Use loom 10x better than telling them what to do in chat and even better than a phone call.
Thank me later :)
ah ok! yeah i've been playing around with a similar tool like sendspark. How has it helped you?
made it easier to do customer support and makes the customer understand that it is a human at the end of the line I believe.