How do you utilize your chatbot?
Our company has a chatbot. It is not really utilized to the potential I think I can. But I have no idea.
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Coworkers complain that the 'customers' would rather talk to a real person on the phone than a chatbot. Keep in mind, most of our customers are older small biz owners who probably don't know how to change their wifi name or pw.
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As someone on the phone alot, I get asked very nuanced questions (which takes up alot of time and follow up emails). Would a chatbot be able to solve this problem?
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We have a live person responding to anything that comes through the chatbot.
Are we not utilizing THE chatbot???
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Use loom 10x better than telling them what to do in chat and even better than a phone call.
Thank me later :)
ah ok! yeah i've been playing around with a similar tool like sendspark. How has it helped you?
made it easier to do customer support and makes the customer understand that it is a human at the end of the line I believe.