Saas Indie hackers, I need your help!

Hey guys,
We're building a new live chat widget tool. Our goal is to allows saas and e-commerce to bring the best of offline sales online, mainly by :

  • adding audio chat in addition to text chat.
  • allowing sales reps to generate one-time coupons and offer directly from chat.
  • allowing users to rate sales reps.
  • Indicating users that sales reps need to focus on and allowing heads-up messages.

The tool is still in beta, and we want to learn a bit more about your needs.
I would be super grateful if you take two minutes to fill this form: https://sappien.typeform.com/to/Y4enfw

If you want to learn more about Sappien, visit sappien.co


  1. 2

    You should probably mention the form is not to provide feedback but to get info on people who are actually in the ecommerce space. I was confused when I went to your form to fill it out, only to find out it's not really a feedback form.

    Asides from that, I am curious how you validated this idea and what the responses were like.

  2. 2

    Interesting product angle. Will the multiple channels negatively impact page load times?

    Also, there's a tiny typo on your homepage: "We built Sappien to offfer online salespeople" (offer)

    1. 1

      Thank you for your feedback @datadavis !
      For now, we didn't really see a huge impact on loading speeds on websites

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