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Show IH: A customer support tool for indie hackers

by Paul Sutyrin

Hi, indie hackers! I am glad to join and start building publicly. My launch is at February 1st.

I am Paul, a software developer from Moscow, Russia.

Yesterday I've come up with a pre-beta landing page for my product, which I plan to launch in a week. It's a simple and robust customer support tool, for Telegram. Please kindly check out:

https://sincerely-yours.online

And tell me what you think! Thanks in advance!

Also, reach me at
Telegram: t.me/softwart
Twitter: twitter.com/softwartist

Avatar for Paul Sutyrin Paul Sutyrin
posted to Icon for group Building in Public
Building in Public
 on January 23, 2021
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  1. 3

    Do you have any pictures/demos of the actual product? I'm not exactly sure what your product does after reading the website.
    Does it allow the customer to send messages from your website to telegram?

    User Avatar rohukas
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    5 years ago
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    1. 1

      Thank you, good point! I need to make these.

      Why is it important to send from website, as you ask?

      Basically one needs to install telegram to start messaging. Is it a blocker?

      Avatar for Paul Sutyrin softwartist
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      5 years ago
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      1. 2

        I think it’s not a blocker for businesses that already rely on Telegram. As I understand it, Telegram is big in Russia, so you might see more of these businesses than people outside of Russia do. I’ve also seen a lot of blockchain companies run support through Telegram.

        That said, you may want to define your niche audience, because people and businesses that fall outside that niche will be confused. I would think a customer support tool is one like Intercom, but you are building a different type of tool for a different audience. It’s ok to put that front and center on your marketing page.

        User Avatar polluterofminds
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        5 years ago
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      2. 1

        @rohukas addes some pics, what you think?)

        https://sincerely-yours.online

        Avatar for Paul Sutyrin softwartist
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        5 years ago
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  2. 2

    I think you have a lot of work to do on the website because it doesn't tell much about the product. Good luck!

    User Avatar vitobotta
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    5 years ago
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  3. 2

    Best of luck with the launch @softwartist

    User Avatar wez
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    5 years ago
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