Q-Rounding

• Offers instant visibility into patients’ concerns and compliments without taking up staff’s valuable time.
• Alerts administrative and clinical staff to unhappy patients so they can remedy the situation before it escalates.
• Helps healthcare providers deliver a consistent, high-quality inpatient experience.
• Improved patient safety and satisfaction can lead to higher HCAHPS scores, CMS incentive payments, and increased revenue.

• Facilitates patient experience rounds by sending patients an SMS text message linking to a simple feedback form every day of their inpatient stay.
• Analytics, reports, and natural language processing tools provide actionable insights on a web-based dashboard.
• Immediately flags negative patient experiences to the appropriate stakeholders to facilitate service recovery.

Who Uses Q-Rounding -

• Hospitals/health systems
• Any inpatient facility that wants to improve their patient experience