Supportman

Supportman got acquired! Really pumped with how this journey went.

• I spent 6 months working on Supportman
• Got 11 paying customers
• Focused on other projects and let it sit
• Sold for $27k!

I wrote up the full story here: https://noahbragg.com/blog/how-i-sold-supportman

I have been focusing on my other project (addpotion.so). I haven't done anything with Supportman for the last 3 months.

In the meantime, Supportman has been doing its own thing!

I got another $50/mo customer today and I wasn't involved at all!

Crazy feeling.

Internet money is so odd and so cool! It happens while you're asleep.

Supportman is up to $200 MRR. 🙌 Thats 6 paying customers. Had a slow month and then doubled MRR in one day!

Learned that sometimes things just take time especially in B2B. One of my new paying customers and first customer at $50/mo tried the trial 3 months ago. Then they dropped off. Finally they came back after the summer!

It helps to have small goals for your business. Especially starting out when each step takes a lot of effort. 🏋️‍♂️

So my first goal was to be able to make enough profit to pay for my wife and I's weekly coffee date! ☕️

It took about 2 months since launch and a lot of hard work!

My first two trialing customers both converted!
They started out with a 14 day free trial and they wanted to keep it going.

I'm really excited about what this means. It means there is something here that I can now build on top of. Something is working! Let's keep this going!

First 7 days of Supportman and I have 11 installs!

Pretty happy with how its gone so far! They all start with a 14 day trial.

A couple of these users came from the Intercom app store, a couple from indiehackers and a couple were people I had talked to previously during customer discovery.

Great to have some people using the product so I can learn from their needs and what problems they are facing. This will help me to build out the app more and move forward.

After talking to potential customers, I took some time to build my MVP for Supportman. I Built complete features of the smallest scope I thought was possible to make something valuable.

I then created the landing page at https://supportman.io. Check it out!

Submitted Supportman to the Intercom App Store and it is now live!

I'm calling this a soft launch because I don't really need (or want) to tell the whole world about it. The main goal is just to find 5ish customers that I can learn from. I can make the product better from their feedback and then go from there. Looking forward to the future!

I wanted to make sure I was building the right thing. So I talked to many people. At, first I was talking to users that I thought would be perfect for something like UserEngine. I soon learned that there was a need for the problem I went out to solve with UserEngine.

But at the same time, I found that problem was very messy. It would be hard to create a solution and automate something that many people solve in many ways. The potential customer was also one that probably wouldn't be willing to pay a lot of money.

But I did start to talk to people that had some great insights in the support area. It was a similar problem but for a different person. I started to talk to lots of support teams. I think there is a need here and its something I'm excited about solving. So, I made a pivot to https://supportman.io.

With the first version of UserEngine, I created an MVP by partially selling myself. I build some software but am also going to act as a consultant for the product. Why?

1. I don't have to build as much software. I can leave some of the unknown implementation decisions to later
2. I can learn more as I go. As a consultant I can be talking to my customers and understand their needs better which will inform what I build.

Here is my sale sheet! https://www.notion.so/Find-Product-Market-Fit-with-UserEngine-12654357446949aab9d2ac8c0c8af22d

I used Notion so I don't have to build anything. Why would a need a website right now when I'm mostly going to be directly reaching out to businesses. I can just share this page.

Over the last couple of months I have been doing a lot of talking to potential customers and exploring what problems I'd be interested in solving. Also trying to validate where there were problems.

I'm excited that I have landed on a problem that I think is worth solving and that I'm really excited about serving other entrepreneurs with!

I shared more of my story and thinking through landing on a problem here: https://noahbragg.com/blog/problems-worth-solving/