I built a tool that analyzes up to 500 App Store reviews to see where to improve.
This app fetches up to 500 reviews on either iOS and Google Play Store, looks at the 1-3 star reviews, and uses AI to not only group up these negative reviews into their own themes, but gives solutions on how to each each issue.
This app idea came from me researching competitor apps to see if there were still pain-points customers of theirs had. Rather than looking at tens and hundreds of reviews, I created an app to handle the bulk of the work.
My question for y'all - what do y'all do to gather pain-points from customers or people online, and how do y'all retain customers who email or message you saying they have an issue with your app.
Any feedback on my app idea is welcomed.
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This is a solid idea because it automates something people already do manually anyway — scanning low-star reviews for patterns.
The real value is not the review scraping, it’s the clustering of complaints into clear themes. That’s where you save time compared to reading hundreds of comments.
The “solutions for each issue” part is interesting, but also the risky one — it needs to be clearly separated as suggestions, not assumptions, otherwise it can feel unreliable.
On your question about pain-point collection: most teams don’t rely on one source. They combine app reviews, support tickets, churn reasons, and direct user feedback, then look for repeated patterns instead of individual complaints.
Retention-wise, the strongest approach is usually fast acknowledgment + clear fix updates. Users forgive issues if they see movement and communication.
Overall: good utility tool, especially for early-stage market research and competitor analysis.
The part I'd be most interested in is what happens after the themes are identified.
Finding recurring complaints is valuable.
Figuring out which ones are actually worth building around feels like the harder decision. The loudest problem isn't always the one holding the product back.