Product Development July 6, 2020

Which tools do you use to collect user feedback in your product/website?

Jim Zarkadas @jimzarkadas

Wanted to ask here first before I do my google research - how do you collect in-app or website feedback and what are your main struggles?

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    For idea validation or MVP, Link to Google Form seems to be the most straightforward way.

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      Thanks for the reply! I would like to ask for in-app feedback under a specific context (e.g. when users finished the checkout flow) - what you mean is to just show a button in some way once a flow is completed and link to google forms?

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        Yep, that’s the most direct way of feedback implementation.

        Alternatively, if you want users to stay on your website, you can provide a textarea for feedback and simply send Mixpanel event, with the body of text area, on submit.

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          Got it thanks a lot for the help!

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    We use Noora (noorahq.com) to help us build Noora :)

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      Cool will check it out!

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      This is a cool project!

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    We simply use Google Forms to get user feedback and define net promoter score. This is a free tool and you can ask different types of questions there.

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      Thanks for the reply! How do you show them in your app? Or do you just send an email? I would like to ask for in-app feedback under a specific context (e.g. when users finished the checkout flow)