Which tools do you use to collect user feedback in your product/website?
Wanted to ask here first before I do my google research - how do you collect in-app or website feedback and what are your main struggles?
Wanted to ask here first before I do my google research - how do you collect in-app or website feedback and what are your main struggles?
If you want to collect user feedback, check out muchofeedback.com.
MuchoFeedback. lets you add a simple feedback box to your site in minutes. No per-seat pricing, no feature gates — just $5/month.
If you’re early-stage and just want honest user feedback, it might help: muchofeedback.com
We use Noora (noorahq.com) to help us build Noora :)
Cool will check it out!
This is a cool project!
For idea validation or MVP, Link to Google Form seems to be the most straightforward way.
Thanks for the reply! I would like to ask for in-app feedback under a specific context (e.g. when users finished the checkout flow) - what you mean is to just show a button in some way once a flow is completed and link to google forms?
Yep, that’s the most direct way of feedback implementation.
Alternatively, if you want users to stay on your website, you can provide a textarea for feedback and simply send Mixpanel event, with the body of text area, on submit.
Got it thanks a lot for the help!
Zonka Feedback is a great choice for collecting user feedback! It allows you to create customizable surveys to gather insights from customers on your product or website. You can collect feedback through various survey channels, such as:
Website Surveys
Email Surveys
Mobile Surveys
Popup Surveys
SMS Surveys
WhatsApp Surveys
It also offers powerful analytics and reporting features to analyze responses and improve customer experience.
We simply use Google Forms to get user feedback and define net promoter score. This is a free tool and you can ask different types of questions there.
Thanks for the reply! How do you show them in your app? Or do you just send an email? I would like to ask for in-app feedback under a specific context (e.g. when users finished the checkout flow)