Which tools do you use to collect user feedback in your product/website?
Wanted to ask here first before I do my google research - how do you collect in-app or website feedback and what are your main struggles?
Trending on Indie Hackers
Wanted to ask here first before I do my google research - how do you collect in-app or website feedback and what are your main struggles?
We use Noora (noorahq.com) to help us build Noora :)
Cool will check it out!
This is a cool project!
For idea validation or MVP, Link to Google Form seems to be the most straightforward way.
Thanks for the reply! I would like to ask for in-app feedback under a specific context (e.g. when users finished the checkout flow) - what you mean is to just show a button in some way once a flow is completed and link to google forms?
Yep, that’s the most direct way of feedback implementation.
Alternatively, if you want users to stay on your website, you can provide a textarea for feedback and simply send Mixpanel event, with the body of text area, on submit.
Got it thanks a lot for the help!
We simply use Google Forms to get user feedback and define net promoter score. This is a free tool and you can ask different types of questions there.
Thanks for the reply! How do you show them in your app? Or do you just send an email? I would like to ask for in-app feedback under a specific context (e.g. when users finished the checkout flow)