Feedbak

After a few weeks of mulling over the idea and talking to some of you, i came to the point where I realized that integrating a web feedback loop is not a problem in the world of vibe coding anymore.

I thought of my time working on Mobile Apps and how painful it was to actually get a survey integrated in the App. The problems i faced back then:

• Insert a widget/button/link that a user has to click on which opens up a clunky web view in a browser in the App (terrible UI) but you have to choose speed over getting it right

• Limited ways to target users and show it to relevant users and not bombard them by showing it multiple times etc etc.
  

  This is where i think Feedbak.dev can make a difference. Here's what it offers:

• No more buttons that a user has to click on. User sees a modal which pops-up

• Smart ways of showing the modal - when the user has scrolled down, gone to page x, is on App version 2.3.1, is from India etc etc. You can set all kinds of rules to show it to the right user at the right moment

• Choose from a wide set of questions (NPS, CSAT, Text based, Star rating, Multiple choice etc)

  This is live on the iOS SDK and would love to hear from the community what you think about it. Please feel free to comment!

If you are doing that, then maybe you are losing some customers or atleast annoying some people.
I updated Feedbak recently to help customers setup trigger rules and ask their users for feedback (in the chat format) for various events like:
- Exit intent
- x mins of inactivity on the site
- Minimum number of visits - so you get prompted for feedback when you come back to the site after x visits
- Frequency capping - number of times a user can be prompted for feedback in a session
- Custom events - you can create feedback loop for custom events like customer login, purchase successful, x button clicked etc

All these options are now live and freely available for anyone to try out on Web. Would love to know if you have any feedback.

I am exploring 2 themes now:
- Allowing users to use their own google form, survey form, youform in the feedback widget based on the rules
- Adding these advanced rules for Apps (Ex - target via push notification if user is in-active for x days asking for feedback)
What do you think? Do any of these make sense? Which one and why?

Thanks,

Vipul

Well now you can do something about it!

I am sure you have a shiny feedback tag hanging by the side of your website right now for your users to share feedback.

But do you also struggle and get feedback like i used to get??:
"Great product"
"Vibe coded AI slop"
"Atleast get a better homepage"

Ok great, but what do i do with all these opinions? I can only guess and make changes and hope something makes a difference.

Do you also face this challenge often? Introducing Feedbak to help you solve this!

Why? - I believe the old school way of collecting feedback on your website is broken. The problems I see with it:

1. Customers ignore the hanging feedback tag on the side of page

2. The feedback is static one-sided single question feedback which lacks depth

3. Too much time is spent on categorizing this half baked feedback

How Feedbak solves this:

1. A chat interface (Ai powered) to ask relevant follow up questions when a customer leaves feedback to gather all the important information you need

2. Multiple placement options so that you ask for feedback at the most important moment

3. Auto-categorization of feedback into Bugs and Feature requests for you to focus on making the best customer experience

If this feels like a pain point for you too, give it a try or reach out to me if you have any more ideas for us to improve :)

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